IT that’s managed,
not just mended.
Octotech is a managed service provider in Horsham. We monitor, secure and support the IT of growing businesses across Sussex, Surrey and London, for one monthly cost per user, with engineers who know your setup by name.
Partners and accreditations
- Microsoft partner
- Cyber Essentials certified
- Datto
- Bitdefender
- Blackpoint Cyber
- Acronis
- Vade
Most IT problems are found, not reported.
A disk filling up. A backup quietly failing. A firewall on firmware that stopped getting security updates last year. By the time someone raises a ticket, the damage is done. Managed IT works the other way round.
Break/fix
You call when something breaks.
- Problems show up as lost hours, not alerts
- Every visit is another invoice
- Patching and backups rely on someone remembering
- Nobody owns the plan for next year
Managed by Octotech
We usually know before you do.
- Monitoring raises a ticket the moment something changes
- One predictable monthly cost per user
- Patching, firmware and restore tests run to a schedule
- Quarterly reviews with the people who look after your estate
One provider for the whole stack.
Support, security, Microsoft 365, phones, lines and hardware, run by the same team. When something goes wrong there is one number to call and nobody to pass the blame to.
Managed IT support
Unlimited support for your team, with monitoring, patching and maintenance running behind it around the clock.
- Unlimited remote and on-site support
- Alerts become tickets automatically
- Starters and leavers handled end to end
- Quarterly review and budget forecast
Cyber security
Email filtering, endpoint protection, 24/7 detection and response, vulnerability scanning and staff training, managed as one layer.
Cyber securityMicrosoft 365 Ultimate
Your Microsoft 365 licence with 24/7 detection and response, advanced email security, independent backup, staff training and managed signatures, in one subscription.
Microsoft 365 UltimateBackup & recovery
Immutable off-site copies, and restores we actually test.
BackupVoIP phones
Hosted on our own platform, with recording and call summaries.
Phone systemsBroadband & leased lines
FTTP to 10Gbps leased lines, monitored by us.
ConnectivityNetworks & WiFi
Firewalls, switching and WiFi on one screen.
NetworksCyber Essentials
Prepared, submitted and kept current.
CertificationHardware
Dell laptops and desktops that arrive ready to sign in.
HardwareMost providers buy their service desk. We built ours.
Octotech runs on OctoDesk, a platform we wrote ourselves. Monitoring, security alerts, phone calls, backups, broadband circuits and documentation all land in one place, which is why an alert becomes a ticket in seconds rather than on someone’s next check.
Alerts arrive with context
When a router drops, the ticket already knows which site it is at, which circuit feeds it, and whether the line or the hardware is at fault.
Calls are logged against the ticket
Support calls are recorded and summarised automatically, so nothing you told us gets lost between engineers.
Starters and leavers in one action
Accounts, mailboxes, licences, phones and SIMs are set up or shut off as one approved, logged process.
You see what we see
Your client portal shows live tickets, devices, documents and phone reporting. No chasing for an update.
Illustration. Your portal shows your own tickets and devices.
Choose the level of cover, not a number of hours.
Unlimited support is in every plan. What changes is how much of your security and compliance we take off your hands. Plans are priced per user and quoted after a short review, because the right answer depends on what you already have.
Managed support
For teams that want the day-to-day handled properly.
- Unlimited remote and on-site support
- 24/7 monitoring with automatic ticketing
- Windows, macOS and third-party patching
- Microsoft 365 administration
- Asset and network documentation
- Client portal
Managed and secured
Our standard for businesses of 10 to 150 people.
- Everything in Managed support
- 24/7 managed detection and response
- Advanced email security
- Backup for Microsoft 365 and servers, restore-tested
- Security awareness training and phishing simulations
- Quarterly business review
Managed, secured and certified
For regulated firms and anyone answering tender questionnaires.
- Everything in Managed and secured
- Cyber Essentials, managed to each renewal
- Vulnerability scanning with 14-day remediation
- Written IT security policy, kept current
- Privileged access control on every device
- Evidence pack for insurers and auditors
Already have an IT person? Co-managed IT gives them our tooling, security stack and out-of-hours cover.
Changing provider is the part people dread. It needn’t be.
We have taken over enough estates to know where the surprises are. This is how the first month runs.
IT review
Twenty minutes on what works, what doesn’t and what the next year looks like. No audit fee.
Week 1Discovery
We document devices, licences, circuits, admin access and contracts, and show you what we found.
Weeks 1 to 2Onboarding
Monitoring, security and backup go on, mostly out of hours. Your team meets the engineers who will answer.
Week 3Stabilise
We clear the backlog nobody got round to, then start the improvement plan agreed at review.
Week 4 onwards
Full guide: how to switch IT support provider.
What clients say.
“As an SME having employees globally we needed a practical solution to sharing files securely across our PC’s and Mac’s. Having worked with Matt and Nick for many years they recommended their Octocloud solution. It meant we could decommission our Windows server and the overheads that it brought, and have a totally managed solution securely hosted in the cloud. Their approach was extremely professional and painless – they managed the whole process from start to finish. I would recommend Octotech to any business looking for a one-stop IT support company.”
“Octotech know their stuff; when you call them they pick up the phone… Phenomenally knowledgeable and capable in what they do, why would you not want to use them?”
“As my business grew it was clear we needed to do something regarding our phone lines and computer services. We approached Matt at Octotech who has been great supplying us with all the computer protection we need [and] a voice over IP system which allows us to have multiple phone lines into our business. Without this service we would have struggled to get through the recent pandemic as Octotech’s service has allowed us to work from home seamlessly.”
“Like most business[es] of today we have a huge reliance on our IT systems… Having a fixed price service contract helps me budget for IT throughout the year.”
“We’ve used Matt and the team for over 10 years for all [our] IT needs… his advice has been invaluable and has saved us lots of money and stress.”
Based in Horsham. On site across the South East.
On-site visits across West Sussex, East Sussex, Surrey and London are part of the contract, not an extra. Typical drive times from our Horsham office:
Questions we get asked
What is managed IT support?
A fixed monthly service where a provider takes responsibility for keeping your IT running, rather than billing you each time something breaks. It combines unlimited support for your staff with the background work that prevents problems: monitoring, patching, backup checks, security tooling and documentation.
How much does managed IT support cost?
It is usually priced per user per month, and the figure depends mostly on how much security and compliance work is included. We quote after a short review so the number reflects your actual setup.
We have written an honest guide to what managed IT costs and what drives the price.
Do you only work with businesses in Horsham?
No. Horsham is home, but we support businesses across West Sussex, East Sussex, Surrey and London, with on-site visits included. See the areas we cover.
How quickly do you respond?
Critical issues get a first response within 15 minutes during service hours, and many are picked up by monitoring before anyone calls. Over the last 30 days we resolved 98% of tickets within their SLA target.
Do you still help with home computers?
Yes. Business IT is our focus, but we still look after households and home offices. See home IT support.
Find out what your IT is actually doing.
Twenty minutes, no sales pitch. We will tell you what we would change first, whether or not you move to us.