Co-managed IT: a whole team behind your IT person.
Keep the person who knows your business. Add the platform, security operations, out-of-hours cover and depth they can’t provide on their own.
- Best for
- Firms with 1 to 3 IT staff
- Security
- 24/7 detection and response
- Cover
- Holidays and out of hours
- Tooling
- Ours, shared with your team
- Term
- Flexible
Your IT person is good. They are also one person.
Internal IT people tend to be excellent at the job in front of them and stretched thin across everything else: security tooling, patching at scale, out-of-hours alerts, Microsoft 365 hardening, the project nobody has had time to start. And when they go on holiday, the business holds its breath.
Co-managed IT gives them a team behind them. They keep the relationships and the day-to-day. We provide the platform, the security stack, the cover and the depth. Responsibilities are agreed in writing, so nobody wonders whose job something is.
A typical split.
Every arrangement is agreed individually. This is where most of them land.
Your IT team keeps
The work that needs someone in the building.
- Relationships with staff and management
- First-line requests and on-site fixes
- Line-of-business applications they know best
- Priorities and the IT roadmap
- Access to everything we run, with full visibility
Octotech provides
The tooling and depth a single person can’t.
- Monitoring, patching and remote access platform
- 24/7 detection and response with a security team behind it
- Out-of-hours cover and holiday cover
- Escalation for complex problems and projects
- Microsoft 365 security standards, backup and documentation
What your team gets access to.
Our service desk platform
Your IT person works in OctoDesk alongside us, with shared tickets, assets and documentation.
Remote monitoring and management
Patch policies, scripted fixes and alerting across every device, without buying and running the tools yourselves.
Managed detection and response
A 24/7 security operations centre watching your endpoints and Microsoft 365, able to isolate a compromised device at 3am.
Privileged access control
Admin rights removed from everyday accounts, with approved elevation on request and a full audit log.
Backup and restore testing
Microsoft 365 and server backup with scheduled restore tests and evidence.
A second pair of hands
Engineers who already know your estate, for the busy weeks, the projects and the holidays.
Agree the split
We map who owns what, write it down, and set how tickets move between your team and ours.
Week 1Bring the tooling in
Monitoring, security and backup deploy alongside whatever already works, so nothing is lost.
Weeks 2 to 3Run it together
Shared queue, shared documentation, and a monthly call to keep the split right.
Ongoing
Questions we get asked
What is co-managed IT?
Co-managed IT is an arrangement where an in-house IT person or team works alongside a managed service provider. The internal team keeps the day-to-day relationships, while the provider supplies monitoring and security tooling, 24/7 and holiday cover, and escalation for complex problems.
Will this replace our IT person?
No, and we would tell you if we thought it should. Co-managed works because your person knows the business. We make them more effective and less exposed.
Who decides priorities?
Your team does. We agree the split of responsibilities in writing at the start and review it every month.
Can our IT person see everything you do?
Yes. They get access to the same platform, tickets, documentation and security alerts that our engineers use.
What if our IT person leaves?
Because we already know the estate and everything is documented, we can step up to fully managed support at short notice while you decide what to do next.
Related services
Give your IT person a team.
Twenty minutes with us and them. We will work out where we would genuinely help and where we wouldn’t.