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Remote support
Remote support session.
Only start a session when an Octotech engineer has asked you to and is on the phone with you. We will never contact you out of the blue asking for remote access.
- Before you start
- Call us on 01403 888171
- Session
- You approve every connection
Start a session
To do before launch: add the download link(s) currently on the live /remote-support page (it is blocked to crawlers so it could not be copied automatically).
- Call us so an engineer is ready for you.
- Download and run the support tool.
- Read the session code to the engineer and approve the connection.
- You can end the session at any time by closing the tool.
Received a call from someone claiming to be from Microsoft or your bank asking you to install this? Hang up and call us.